Wednesday, July 20, 2016

Datamatrix Multipage Recognition is here....

Eh we been hearing ya.. You want to just throw a bunch of stuff in the scanner and scan it all into one file and then have the program read the barcodes and extract the pages that are between barcodes and attach to jobs.

We have this now.

It works with the datamatrix barcode so.. if you scan in 20 pages and the first page reads a workorder and the 10th page reads an affidavit and the 11th page reads service documents... it will take pages 1-9 and make a new pdf file of them and attach it to the job with the workorder, take page 10 and attach it to the job with the affidavit and take page 11-20 and make a pdf of them and attach them to the job with the service documents.

It's hot! :)

It's under Batch Ops-->Batch Datamatrix ONE FILE MULTIPAGE RECOGNITION... Check it out, it needs to be PDF that you upload into it and no spaces or special chars like underscores, etc in the filename, just letters and numbers.

Let us know how you like it!

Rob

Monday, May 9, 2016

iPhone app is ready for you to use!

Ok everyone, it's about time! Help us test the NEW iPhone app!

https://iphone.loyalpuppy.com

on your iphone make sure you are using SAFARI for this!

Even though this app works in your web browser, it is an OFFLINE app... Once you Download New Jobs you no longer require internet until you Upload Queue.

set it up just like the other app, skype us if you have probs, we will help you out.

:)


Monday, April 18, 2016

UPDATES... and... BACK IN THE USA!

Good morning!

I noticed that the Configure menu had so many items on it that it went all the way to the bottom of the screen if you selected it. That can make for scrolling problems if you have to scroll down to something and it disappears, so I added some additional categories for things:

Advanced Setup (for things you don't use too much)
Billing Setup (for invoice line items and price codes)
General Setup (for the things you need to get going)

Hopefully this simplifies things.

Jake has some big changes coming with integrated documentation and a built-in messaging on the command center. We don't want you to have to leave your program to get help. We want to be right at your fingertips in your program. I understand he is finishing this one up. Get ready. :)

The new mobile app also has some EXCELLENT updates. New link for it is: https://android.loyalpuppy.com -- clear all your Google caches and load this one up. It has integrated documentation. The iphone app is ready also but we are having some issues with the server cacheing pages - we expect it to be ready for you very shortly.

After almost 4 years in the Philippines, I have decided to move back to the USA with my family. I went out there alone and am returning with a lovely wife and 4 kids. It really came down to a decision of keeping things as they are and living the easy life overseas or doubling down and being able to give personal service again. The kind of personal service that sets us apart from our competitors and delights our customers.

I am here now setting everything up, just bought a trademark Dayton rustbucket truck and am making a massive cross-country trip to drop in on some of our customers, hang around in their offices and fit the program VERY solidly to what they need and also to get new ideas. There's nothing like boots on the ground and I'm here until at least mid-June. I can see myself here for most of the summer, too. There's alot of people to see! Current stops going to be: NY, IL, AZ, NV, FL, DC, WA, GA and CA. If you want me to drop in your office, make sure all is good, show you things in the program and/or make new things for you... Let us know so we can add you to the list. I'm really looking to use our custom screens for job types to give you smooth workflow for the different types of jobs you do and other optimizations on site.

I'm still on the fence about attending the NAPPS convention in NM on June 2. There is an 85% chance that I will be going there and hanging out meeting old and new friends. I have really missed everyone, I just try to avoid politics and b.s. as much as I can and concentrate on having the best software and keeping our customers happy.

Need anything, hit us up. We are here for you.

Monday, March 7, 2016

Customizable Job Screens/Dynamic Data Inclusion

Well, I told ya we'd be doing this... Now let me show you what it all means!

As a process serving agency, you do more than just serve papers. Maybe for certain job types like Postings, you could really use some extra fields on that job screen and for SubpoenaPrep&Serve, you could use a job screen with some other different fields on it.

There's a whole lot of different uses for this. Check out the coupla of samples below:



Monday, December 28, 2015

What a great DAY!!!

We're flying from Langkawi, Malaysia to Kuala Lumpur later tonight to get ready to fly back home to Cebu on the 31st.

This morning we have designed and coded the basic framework for our new Dynamic Data Inclusion feature that's going to be the foundation for shifting LDMax from process serving software into field service software - and our customers won't even know it happened.

It's like sticking a 302 in your Pinto. It still looks exactly the same until you hit the gas.

See, in your custom job screens, some of you are going to need alot of extra fields. Ever seen a HUD inspection report? Man, its got so many fields and checkboxes on it and if you want LD to make the sheet, you'd have to have like 100 extra fields in your database (we actually wrote a custom program to do this a long time ago - along with a custom program for field calls).

So, if you wanted a program that did field calls AND HUD reports AND process serving AND tenant inspections AND private investigations, your database design would be all over the place (it was) and it would be hard, programatically, to make any changes to it or homogenize it for other agencies that might need other stuff as well.

So.. we needed to come up with a way where the data design on the back end could be fluid. You define a field in your custom job screen design and the program needs to be able to use that field on the back-end seamlessly and automatically. Each customer needs the ability to use the same codebase (your LD) to handle many different fields and designs for the case and job screens. Something like this can make us dial the program in so close to an agency's flow that it fits tighter than an asian condom. The trick is to do this in such a way that 200 of you never notice a thing so that your existing operations are unaffected.

This is the holy grail of programming. Some languages do this for you (Ruby) but, they are modifying the database schema as they go along and when you have many people using the same codebase, that doesn't work out so well. Schemas diminish your flexibility. You can make your database a monster that way and it can't perform well in all situations. Besides, things are going schema-less with key/value stores anyway. One day I want to shift all of you to a massive cluster of computers that all perform queries in parallel. Before that happens, though -- we can use the existing MySQL to do the same thing. :)

That's very valuable to us and gives you an operational edge on your competitors that the other guy just isn't going to have for awhile. One example I'll give you is... California process serving. Some of the proofs have slots for Plaintiff Address. Now, I can add that field to everyone's Case table and make the database design bigger or... I can use the new dynamic data inclusion to handle it. Then, nobody's database design gets changed but customers who need that information can have it. Another good example is private investigations. Many of you are investigators too but... ALL of you do it differently and have different needs for those type of screens. Your program needs to fit your flow.

You shouldn't have to take your whole business and shoe-horn it into the way your software works. LD has always been able to be dialed-in pretty tight anyway. This is just the next level.

I'll be letting you know when we have it working for a customer and then we can all take it for a ride.

Very excited here, this new way of doing the custom screens is a game-changer and is just the start for 2016. Remember, there's still a whole lot of really cool security, authentication and encryption stuff coming. :)

Sunday, December 20, 2015

2016 Road Map - Get Ready!

Happy Holidays everyone! Rob and family are in Malaysia until the end of the year on an island called Langkawi. I'd love to tell you that we're just basking in the sun over here, but the truth is that we are in a very quiet and secluded place here relaxing our minds and coding hard with our hands. We've got alot of stuff going on for 2016 and I wanted to clue you in on some of it so you know what to expect.

Your LDMax program is going to get some password policies. You're going to have to use stronger passwords (which the program will help you with) and you're going to be able to set an interval to change them on. 30, 60 or 90 days.

You're going to see more alerts and logging. especially with respect to locations.

The new iPhone app is nearing completion for LDMax. As it finishes, we will lock the server down to only allow encrypted connections. Right now the Android app is 100% encrypted but we leave the possibility for unencrypted connections to happen so that the existing iPhone app can communicate with it.

When both mobile apps are completed, we are going to add in some very nice bells and whistles. We well know that everything is going mobile and things are going to get really interesting on the mobile side of things.

The customizable job screens work good. We are doing heavy development for a customer. There's going to be a big change implemented over the next few days with it. We are going to make it possible to have customizable job screens for each Job Type. This is huge, here's why:

Back when I started process serving, all I did was process serving. There was plenty of work and other stuff was just a distraction. The industry is changing though and there is great opportunities for quick thinkers ready to pounce.

New opportunities are going to open up. These days, process servers aren't just process servers. You are finding opportunities to do courier work, tenant inspections, investigations, collateral inspections, field calls, Uber service, photocopying, mobile notary -- and the list goes on and will continue to get stuff added to it. In the near future, you may be delivering medical supplies, checking up on elderly relatives for people, delivering stuff for Amazon and other companies that might be popping up that need dynamic and creative logistics to happen.

An honest, computer-literate person on the street with mobile technology is gonna be able to find work and they're going to need something slick to back them up and handle it all.

Can you rig all these jobs into your current process serving software? Yep. It's like fitting a square peg in a round hole but you can do it for billing purposes and reporting. But... What if we had custom job screens for each job type? Then you  (or us) could just make a nice screen that fits that job type like a glove. Proper field names, a layout that fits what you are doing without any extra useless complexity that you don't need for that job type? Reports that all were tweaked with the job type info... This hasn't been so important in the past, but it's never been more important now. If you are going to be successful and dominate your competitors, then you have to think 10 years ahead, and so do we.

LDMax is going to change from process serving software to field agent software. And... if you don't want to notice, you won't. All your screens are going to stay the same unless you want to leverage this capability. We'll make some default customizable screens (we already have one for process serving that you are all using - we switched to this part already and made sure you didn't notice) for each job type and make sure you can see that they are customizable and we're going to make sure that you are very delighted and impressed in 2016.

Merry Christmas and if you're not believing in Christmas, we still hope you can get your holiday on one way or another! :)

Wednesday, December 2, 2015

New Clients/Snapshot Report

Clients/Snapshot Report is here!

This is a very powerful report to be showing your clients or just pulling them yourself so you know what's going on in your  office.

It is under Reports->Statistics->Clients/Snapshot and this one will take your breath away.