Tuesday, November 1, 2016

Look Out! Compliance Audits From Collection/Foreclosure Firms!

Compliance Audits.....

If you do high volume collections/foreclosures, maybe some of your clients want a compliance audit...

What's that?

They want to send someone out to your office and make sure you really have an office and proper procedures in place to protect their data.

They'll have some questions about your software too. A few of them already know LoyalDog and once you tell them you run LD, they just move on to all the other stuff they will be asking you about. Some important things you will want to remember and tell them about LD:

1) Your data is encrypted at rest and in transit. Your backups are also encrypted. Make sure you always use https:// to hit your program instead of http://

2) There are role-based access permissions in place. This means, you are able to configure certain people to only be allowed to do certain things. We will be posting a video on how to set this up, its pretty cool. Check it out at Configure->Holders--Employee Role Configuration.

3) LDMax is hosted at Amazon in a secure facility: https://aws.amazon.com/security/ The code and database machines are separate and the database machines only talk to the code machines ONLY. Firewalls and IP restrictions are in place.

4) Make sure you change employee passwords every 30-90 days and have a policy for this. LDMax will soon begin alerting you about this.

Unfortunately, once you tell the auditors this... They are going to start looking at other things around your office. They will be looking for:

1) Employees wearing ID cards and needing those cards and/or fingerprint reader to get into the work area.

2) If you have a network server, that it is behind a LOCKED door and nobody has the key except you. I have a customer with a fingerprint reader on the door, its cool.

3) An alarm system.

4) On your workstations, a network server enforcing role/group policies.

5) A GOOD firewall and proper rules on it.

6) You might want a nice well-lit work environment and have your employees wearing a t-shirt with your company logo on it too. It never hurts to look sharp when the auditor comes to town.

7) CCTV cameras and make sure they are of good quality and that everything is recorded on AND off-site.

8) Look organized.

Try to make sure you have a good IT guy on your staff also. It doesn't look good if these people have have questions and nobody there has any answers.

Friday, October 28, 2016

Real-Time (Well, within 15 mins) Data-Link with Provest

Do you do work for Provest?

We now have a way you can use their barcodes to match their jobs up in your system real fast and then your system will fire back your photos/gps and attempts to them as you approve them. Provest pushed real hard for this and was even nice enough to help me do it, since I wasn't skilled at all in the protocol they use to communicate.

I've been asking them for:

1) having the court, documents and defendant caption also sent to us -- if they do that then you wont have to match them up, we could make it so you scan their barcode and the case just drops in. that..... would be nice.

2) having your scanned documents fire back to them also

3) getting a web service for your invoices to them to go back

4) getting your completion information to go back

5) getting new case filing information to go back

YOU can help by:

1) Getting set up for this... just let us know.

2) Pestering them for the above items to be added to their interface. Provest wants THEIR information fast. You're going to have to kick them a few times to get YOUR information from them. 

Monday, October 17, 2016

GPS is Evil. How To Fix That And Make Money From It Anyway!

Nobody hates the fact the GPS is easily spoofed more than me. It makes me sick that law firms are requiring it and that judges like to see it because if you don't do it EXACTLY right, it can be faked.

There ARE fakers out there, but if you use this technology right, YOU can be the genuine article. Something real will always stand out next to something fake. You know the difference when you see it and so do your clients.

That said, there is also great value in it because:

1) If you catch the photos as they come in and perform fast address validation on them, you can identify problems swiftly and resolve them. The program lets you easily compare the distance of the GPS information in the photo with the GPS location of the address and look for variances in the distance. Anomalies can be discussed with the process server and notes made on them right away. This is done before it is even accepted into the system.

2) In LD, the photos are prominently watermarked also with the GPS information. Someone may be able to edit the EXIF information invisibly, but they will have a hard time with the watermark.

3) The feasibility analysis can be done every day. Looking mathematically in chronological order between each stop, the program measures the speed between the points. If somehting happens too fast, it turns red and you can start asking questions.

4) The feasibility analysis also graphically puts each stop on a map in the order they were done and connects them together so you can put your eyes on the run and make sure it looks ok also.

5) I probably don't have to tell you how much time you save from this. The process server just entered in everything you need to print the affidavit! All you have to do now is Approve it and if you set up the automatic billing, that is done for you. Now you just print the Affidavit and the Invoice and have it waiting for the process server to sign when they come in. That is a big change from servers dropping off their workorders and then coming back the next day to sign them AFTER you spent time typing in all the information. You save a day getting stuff back to your clients faster and you save the labor that your office staff spends typing them up.

6) The biggest value is giving a presentation on this to a prospective client. If you get 5 minutes in front of that client and show them your agency runs this way. You will be leaving a very strong impression.

LEARN AND USE THIS GPS AS A COMPETITIVE EDGE. YOUR COMPETITION MAY BE SOFT IN THIS AREA. Some law firms are demanding you take a photo, but nobody is going around showing how they can use this data to ptotect themselves and their clients.

Except you. Do this.

Saturday, October 1, 2016

Code39 multipage barcode recognition is here!

Check it out! This works NICE! Let me know how it works for you!

BIG update on Droid app!

What a disaster that Android phones lost their Menu button!

We have released a new update to the LoyalDog Mobile app in the play store and the app is flying!

I'm really happy with the way this app is working and am going to be adding some new hot features to it and sexing it up a bit.

What took so long?

Well, you know... I've got quite a reputation for the blunt truth and I'm not going to let you down now. Here's what happened:

I saw this one coming over a year ago and hired someone to work on it. They made alot of changes and then tried to raise their price and quit when I wouldn't pay it. Unfortunately, their changes didn't work and I couldn't release an update. Setting up a computer for android development is hard and I never got around to it as there always seemed more pressing things to do. Now we have other programmers. Really really good ones, but android development isn't their thing so they are working all the other stuff that's really hard and I am working the Droid app personally.

Since I have taken over the Droid app in the play store personally (version 160 as of today), this is the app that I am recommending for everyone to use. This is the mobile app that is getting my full attention and that I can personally support you on. So far, version 160 is getting rave reviews. Plenty more to do on it, though.

I am very sad to tell you that I don't like our new iPhone app. It is a browser-based app at https://iphone.loyalpuppy.com to be used from Safari. We will refine this and make it smoother but it does not complare to our Droid app. We used to have a native iPhone app that you download from the iStore. I'm thinking VERY hard about going back to this one. There are just some things that are affecting me ideologically about doing a native iPhone app:

1) Apple forces you to get a Mac to do development of a native iPhone app. YES, I can put together a fake Hackintosh computer and defeat this, but it is hard to want to jump in a playground with this kind of fence around it.

Comparison: Android doesn't care computer I use to make Android apps on. I use Ubuntu Linux.

2) Apple has to approve the app before it gets into the iStore! Yep, they go through the whole interface to make sure it is cool enough for their iStore and they have to approve it.

Comparision: There is no approval process for Android. It's open.

3) If you make any updates to the app, Apple has to approve them first too before they allow it.

Comparision: No problem with updates, no process stands in your way.

4) You have to sign up for Apples 'Developer Network' to be able to publish something. Yes, it's only $100/year and yes, I have the money, but the principle that Apple would force me to pay to develop apps for THEIR phone... well, that's not fair.

Comparision: Android doesnt require any money from you to write Android apps.

5) Apple forces you to use their Xcode development suite to make apps that run on the iPhone. Rob really doesn't like to be forced.

Comparision: Android lets me use any development environment I want, right down to Notepad if I want to be old-school enough.

So, while we DO have a browser-based app that runs on iPhone, our native Droid app remains the best for you.

As for Apple....


I still may swallow my pride and bring us a nice native app for iPhone... A little age and maturity and kids have taught me well that pride can be unhealthy. I'm mulling this one around. Your thoughts?

*** Update 11/1/2016 ***
Well, it's easy to say Fuck Apple when you don't have the new iPhone 7! I got one a coupla weeks ago and I'm addicted to it. I'm setting up the development platform to make you a nice fast hot iPhone app. :) They have a new language now called Swift and it looks hot. I'm all over this.

Wednesday, July 20, 2016

Datamatrix Multipage Recognition is here....

Eh we been hearing ya.. You want to just throw a bunch of stuff in the scanner and scan it all into one file and then have the program read the barcodes and extract the pages that are between barcodes and attach to jobs.

We have this now.

It works with the datamatrix barcode so.. if you scan in 20 pages and the first page reads a workorder and the 10th page reads an affidavit and the 11th page reads service documents... it will take pages 1-9 and make a new pdf file of them and attach it to the job with the workorder, take page 10 and attach it to the job with the affidavit and take page 11-20 and make a pdf of them and attach them to the job with the service documents.

It's hot! :)

It's under Batch Ops-->Batch Datamatrix ONE FILE MULTIPAGE RECOGNITION... Check it out, it needs to be PDF that you upload into it and no spaces or special chars like underscores, etc in the filename, just letters and numbers.

Let us know how you like it!


Monday, May 9, 2016

iPhone app is ready for you to use!

Ok everyone, it's about time! Help us test the NEW iPhone app!


on your iphone make sure you are using SAFARI for this!

Even though this app works in your web browser, it is an OFFLINE app... Once you Download New Jobs you no longer require internet until you Upload Queue.

set it up just like the other app, skype us if you have probs, we will help you out.